Privacy Policy – Novo Coworks

Novo Coworks (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or book our coworking spaces. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you interact with us:

Personal details such as your name, email address, phone number, and other information provided through website forms or during service registration.
Payment information for transactions made via Razorpay, UPI, Bank Transfer, or Cards, including transaction IDs and payment confirmations.
Visitor access and entry logs for office premises to maintain a secure environment for all members and staff.
Usage data such as IP address, device type, browser type, pages visited on our website, and other online interactions to help improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, manage, and improve our coworking space services and facilities.
To process payments securely and issue receipts or invoices for services availed.
To respond to your inquiries, requests, or complaints and provide customer support efficiently.
To maintain office security, monitor access, and ensure a safe environment for all members.
To analyze website traffic and usage patterns, helping us enhance our services and user experience.

3. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and track website performance. Cookies help us remember your preferences and understand how you interact with our site. You may choose to disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

4. Third-Party Tools

We use trusted third-party services to support our operations, including:

Payment processing via Razorpay to securely handle online transactions.
Analytics tools, such as Google Analytics, to monitor website traffic and improve overall performance.

These third-party providers only have access to the information necessary to perform their designated tasks and are required to maintain the confidentiality of your data.

5. Data Security

We implement appropriate technical, physical, and organizational measures to safeguard your personal data from unauthorized access, misuse, loss, or disclosure. While we strive to protect your information, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal data, including:

Accessing the personal data we hold about you.
Requesting correction or updates to ensure accuracy.
Requesting deletion of your personal data, subject to legal or contractual obligations.
Restricting the processing of your data in certain circumstances.

To exercise these rights, please contact us using the details provided below.

7. Sharing Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With legal authorities when required by applicable law, regulation, or legal process.
With trusted service providers who perform tasks on our behalf, such as payment processing, analytics, or website management.

8. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the data is no longer required, we securely delete or anonymize it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our website with the effective date, and we encourage you to review it periodically.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:
Email: connect@novocowrks.com